Whilst organisations strive to become a customer-centric business, traditional organisational structures, departmental silos and segregated customer journeys can make achieving a cohesive customer experience seem difficult.
We have found, in many organisations, different stages of the customer experience is executed by different departments. These different stages become separate customer journeys where departments work in silos, creating digital assets in isolation. With no cohesion and no overarching customer experience strategy, the customer is passed along from one customer journey to another. Instead of one seamless customer experience, they may go through 3 or 4 separate customer journeys. This negatively impacts customers’ purchase decision and increases time to purchase.
Customer Experience Services
We combine our strategic thinking and 20 years of technology expertise with practical customer experience knowledge to show you how to drive a superior customer experience across every part of your business.
Our customer experience services include:
Customer Experience Audit
We take you through a structured customer experience audit to quickly identify where your business needs to improve – highlighting priority areas for quick wins.
Customer Experience Roadmap
We develop a customer experience roadmap outlining a clear plan of what needs to be done to transform your customer experience with timeframes and investment involved.
Self Service Portals
We design and create self-service portals such as mobile apps, responsive websites and in-store kiosks so you are always open for business for your customers.
Powered by Software
We unify and optimise your internal software systems to make it easier and faster for your team to respond to customer requests and outperform your competitors.
Why we are different
- With over 20 years of experience, we successfully build prototypes that address the right problem that then, become commercially viable products
- All our engagements are collaborative
- We deliver agile, innovative solutions, on time and on budget
- Our consultants are highly experienced at delivering complex projects
- Our Solentive Vision Process ensures that your innovative digital solutions are designed to address the right problem and are practical to deliver
If you’re willing to join us on a journey of discovery towards innovation, speak to us today.